Popular questions
Get instant answer most popular question of customers.
What is Deupload?
Deupload is a secure IPFS file storage and collaboration platform for modern teams, small businesses on decentralized networks.
What is payment method accept?
We accept payments via Visa, MasterCard, Discover, American Express, and PayPal. You can also make payments through bank transfer or check transfer.
Can I buy additional storage?
You can select the number of units you need for the required storage add-on. For example, if you need 50 GB, you can choose the 10 GB add-on.
What is a Deupload for teams user?
A user is any person on your team with their own unique email address. Each team member should have his or her own user license.
How much space does my team get?
Deupload provides three plans to fit your team’s needs. The Standard plan gives your team 5,000 GB of shared storage. For teams needing more space.
Do you have discounts for nonprofits?
Yes! Please contact our sales team for more information. To provide the discount, a sales rep will need a copy of your 501(c)3.
My account
We accept payments via Visa, MasterCard, Discover, American Express, and PayPal. Deposit to balance, you can also make payments through bank transfer or check transfer.
No, you don’t need a credit card to sign up until you’ve spent all your $5 registration bonus. Your credit card details are required only if you wish to continue or storage more the files after registration bonus is spent.
At the end of the month, all your usage charges will be summed up in the cost estimate and then automatically deducted from your balance or credit card.
No, when you enter a card, we only verify the card. Your card only gets charged at the end of the billing cycle when you have been using resources.
We’re required by law to apply taxes in some countries. Click here to learn whether we collect taxes in your country, what the tax rate is, etc.
Yes, you can set up billing alerts and we will email you if the monthly spending exceeds an amount you specify.
We charge you for the underlying compute on which the 1-Click Apps runs.
Your card will be charged only after you have utilized the free credits. For example, if you received a $10 credit for 60 days, then that $10 credit is automatically applied to your account.
To remove a saved payment method, visit the products billing page and click the … menu of the payment method, then click Delete. In the Confirm Delete Card window that opens, click Delete to remove the card. You cannot remove the default payment method on the account.
We do not offer refunds. If there are extenuating circumstances, contact support.
Files and folder
We accept payments via Visa, MasterCard, Discover, American Express, and PayPal. Deposit to balance, you can also make payments through bank transfer or check transfer.
No, you don’t need a credit card to sign up until you’ve spent all your $5 registration bonus. Your credit card details are required only if you wish to continue or storage more the files after registration bonus is spent.
At the end of the month, all your usage charges will be summed up in the cost estimate and then automatically deducted from your balance or credit card.
No, when you enter a card, we only verify the card. Your card only gets charged at the end of the billing cycle when you have been using resources.
We’re required by law to apply taxes in some countries. Click here to learn whether we collect taxes in your country, what the tax rate is, etc.
Yes, you can set up billing alerts and we will email you if the monthly spending exceeds an amount you specify.
We charge you for the underlying compute on which the 1-Click Apps runs.
Your card will be charged only after you have utilized the free credits. For example, if you received a $10 credit for 60 days, then that $10 credit is automatically applied to your account.
To remove a saved payment method, visit the products billing page and click the … menu of the payment method, then click Delete. In the Confirm Delete Card window that opens, click Delete to remove the card. You cannot remove the default payment method on the account.
We do not offer refunds. If there are extenuating circumstances, contact support.
Team collaboration
We accept payments via Visa, MasterCard, Discover, American Express, and PayPal. Deposit to balance, you can also make payments through bank transfer or check transfer.
No, you don’t need a credit card to sign up until you’ve spent all your $5 registration bonus. Your credit card details are required only if you wish to continue or storage more the files after registration bonus is spent.
At the end of the month, all your usage charges will be summed up in the cost estimate and then automatically deducted from your balance or credit card.
No, when you enter a card, we only verify the card. Your card only gets charged at the end of the billing cycle when you have been using resources.
We’re required by law to apply taxes in some countries. Click here to learn whether we collect taxes in your country, what the tax rate is, etc.
Yes, you can set up billing alerts and we will email you if the monthly spending exceeds an amount you specify.
We charge you for the underlying compute on which the 1-Click Apps runs.
Your card will be charged only after you have utilized the free credits. For example, if you received a $10 credit for 60 days, then that $10 credit is automatically applied to your account.
To remove a saved payment method, visit the products billing page and click the … menu of the payment method, then click Delete. In the Confirm Delete Card window that opens, click Delete to remove the card. You cannot remove the default payment method on the account.
We do not offer refunds. If there are extenuating circumstances, contact support.
Billing and payment
We accept payments via Visa, MasterCard, Discover, American Express, and PayPal. Deposit to balance, you can also make payments through bank transfer or check transfer.
No, you don’t need a credit card to sign up until you’ve spent all your $5 registration bonus. Your credit card details are required only if you wish to continue or storage more the files after registration bonus is spent.
At the end of the month, all your usage charges will be summed up in the cost estimate and then automatically deducted from your balance or credit card.
No, when you enter a card, we only verify the card. Your card only gets charged at the end of the billing cycle when you have been using resources.
We’re required by law to apply taxes in some countries. Click here to learn whether we collect taxes in your country, what the tax rate is, etc.
Yes, you can set up billing alerts and we will email you if the monthly spending exceeds an amount you specify.
We charge you for the underlying compute on which the 1-Click Apps runs.
Your card will be charged only after you have utilized the free credits. For example, if you received a $10 credit for 60 days, then that $10 credit is automatically applied to your account.
To remove a saved payment method, visit the products billing page and click the … menu of the payment method, then click Delete. In the Confirm Delete Card window that opens, click Delete to remove the card. You cannot remove the default payment method on the account.
We do not offer refunds. If there are extenuating circumstances, contact support.
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Knowledge base
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Support Desk
Work efficiently with teammates and clients, stay in sync on projects and keep company data safe.